Privacy policy
This policy describes how NiceDial Consultancy Services (“we”, “us”, “Operator”) collects and uses information when you visit this website or submit a demo request. The site is marketed as NiceDial Tech and provides AI-enabled contact center, CRM, messaging, and automation solutions.
1. Who we are
This website is operated by NiceDial Consultancy Services. For privacy questions about this website, contact us using the details on our main site or the same channels you use for sales and support.
2. Domain ownership and website operations
This website is operated and managed by NiceDial Consultancy Services. The domain name used for this website is owned by a third party and is licensed or leased for use by the Operator.
For the purposes of applicable data protection and privacy laws, NiceDial Consultancy Services is the data controller responsible for the collection, use, storage, and processing of personal information obtained through this website.
The domain owner does not collect, access, process, or control any personal information submitted through this website, except where required for domain registration, technical administration, legal compliance, or as otherwise required by law.
The domain owner has no responsibility for the products, services, customer engagements, contracts, marketing activities, or business operations conducted through this website.
3. Terms of service and disclaimer
The ownership of the domain name does not imply ownership, management, operation, endorsement, or control of the services, products, content, or business activities conducted through this website. All website operations and customer interactions are managed solely by NiceDial Consultancy Services.
4. Information we collect
We may collect the following categories of information:
- Information you provide — for example, when you request a demo we may collect your name, work email, company name, and contact number.
- Technical and usage data — such as IP address, browser type, device type, general location derived from IP, pages viewed, and timestamps. This helps us run and secure the site and understand aggregate usage.
- Communications — content of emails or messages you send to us in connection with the website or our services.
5. How we use your information
We use personal data to:
- Respond to demo requests and other inquiries;
- Operate, maintain, and improve the website;
- Send transactional or service-related messages where appropriate;
- Comply with law, enforce our terms, and protect rights and safety;
- Analyze aggregated or de-identified usage trends.
Where required by law, we rely on appropriate legal bases such as consent, performance of a contract, legitimate interests (balanced against your rights), or legal obligation.
6. Cookies and similar technologies
We may use cookies or similar technologies that are strictly necessary for the site to function, and optionally analytics or preference cookies where permitted. You can control cookies through your browser settings; disabling some cookies may affect site behavior.
Where enabled, we use Google Analytics 4 (Google LLC) to understand aggregated traffic and page usage on this website. GA4 may set cookies or use similar storage; information generated may be processed by Google according to Google’s policies. You can learn more at Google’s Privacy Policy and use Google’s browser add-ons or your own cookie preferences where applicable.
7. Sharing of information
We do not sell your personal information. We may share data with service providers who assist us (for example hosting, email delivery, analytics), subject to contracts that require appropriate protection and use only for the services they provide. We may also disclose information if required by law or to protect our users and business.
8. International transfers
If we transfer personal data across borders, we take steps consistent with applicable law to ensure appropriate safeguards (such as standard contractual clauses or equivalent measures) where required.
9. Retention
We retain personal data only as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law (for example for records, tax, or legal claims).
10. Security
We implement reasonable technical and organizational measures designed to protect personal data. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your accounts.
11. Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, or to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the details we provide for privacy inquiries.
12. Children
Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children below the age where parental consent is required in their jurisdiction.
13. Changes to this policy
We may update this privacy policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the website or other appropriate means where required.
14. Contact
For questions about this privacy policy or our handling of personal data, please contact us through the demo or contact options on our website, or reach your usual NiceDial Tech business contact at NiceDial Consultancy Services.
This document is provided for general information and does not constitute legal advice. You should obtain professional advice for your specific situation and jurisdiction.